How to Choose a Moving Company

A moving company helps people move to a new home or business, often from a far

distance. The company may offer services such as packing, loading and transporting

boxes and furniture, and assembling items in the new home. It may also provide

storage, cleaning, and other related services. A customer should carefully choose a

moving company to avoid being mistreated by unfair or misleading practices, and to

make sure the service is delivered as promised.

Customers can find a moving company by searching online for the best option, or

asking friends and family for recommendations. It is important to read reviews on

multiple websites, looking for information such as up-front pricing, easy booking,

safe handling of expensive items, and great customer service. Some negative

reviews may highlight complaints about lost deposits or unfriendly staff, but these

should be taken with a grain of salt.

Full-service movers charge for their work based on weight and the distance traveled.

They generally send an inspector to the house or business before the move to

assess items, and then they provide a general estimate of the costs based on a

basic average. However, specialized items like hot tubs, pianos, or safes will be

charged at higher rates. The customer should always be provided with a non-binding

price estimate and the opportunity to observe the weighing of items.

Some movers will also provide a list of prohibited items, such as cash, personal

documents, and medicine. This is usually done to avoid theft and other harm. Some

companies may have additional restrictions on items such as treadmills or ellipticals,

and they might not be willing to move these items at all or only for an extra fee.

It is crucial for a customer to understand whether the moving company is licensed

as a carrier or broker. A license is required to transport goods across state lines, and

some moving companies carry both a USDOT number and a motor carrier number.

The customer should search these numbers online to find out whether the company

is a carrier or broker, and how that licensing is used.

If a customer believes a moving company is using unfair or misleading practices,

they can file a complaint with the Consumer Protection and Antitrust Bureau of New

Hampshire. The Bureau will track such claims and investigate any companies that

consistently mistreat consumers. If the company is found to be engaging in these

activities, it can be subject to fines and other enforcement actions. Customers

should also know that if they hire a moving company to transport their belongings

and the cost exceeds 110% of the non-binding estimate, they have a right to

demand the item’s return within 30 days. This is called the 110% rule. This is a legal

protection to prevent moving companies from holding items hostage until the final

bill is paid. umzugsunternehmen

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