| |  | Hennington, Élida A. | Gestão dos processos de trabalho e humanização em saúde: reflexões a partir da ergologia read moreAbstract: The National Humanization Policy recommends that cooperative, interdependent networks that are committed to producing health be established horizontally, encouraging the protagonism of subjects and collectives and their co-responsibility. The present study addresses management of health care processes focusing on health care workers and the contributions of ergology to rethink work-related knowledge production. The study was based on Schwartz's ergological approach and its "three-poled dynamic apparatus" comprising established disciplines, their protagonists - workers - and epistemological and ethical requirements. It was crucial to the Brazilian National Health System humanization to promote inclusion and appreciation of health workers. | 2008 |
| | | Deslandes, Suely F. | Análise do discurso oficial sobre a humanização da assistência hospitalar read moreAbstract: The term "humanization" has been employed constantly in the health field. It is the base of a wide set of initiatives, even though the concept does not have a clear definition. Generally, it refers to a kind of assistance that gives importance to the technical quality of care, associated with recognition of patients' rights, subjectivity and culture. Such concept intends to guide a new praxis in the care production in health. This article, of exploratory mark, aims analyze the speech of the Health Department on the assistance humanization. We investigate the meanings and expectations associates to the humanization idea from the analysis of the official texts, retaking a critical dialog with the authors of the area of public health and of the social sciences. We argue the central ideas of the humanization as opposition to the violence; quality assistance offer, articulating the technological advances with welcoming; professional working terms improvement; and communicational process enlargement, central axis of the texts. | 2004 |
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