| |  | Teixeira, Ricardo R. | Humanização e Atenção Primária à Saúde read moreAbstract: The principal aim of this article is to discuss the possible senses of humanization in the production of primary health care. For the fulfillment of this aim, the article opens a brief interlocution with the reference literature about humanization of health services identifying those senses that come closer to the approach that will be adopted here. From that point, it performs a discussion that will bring other senses to the proposals of humanization not yet explored in this debate, centralizing in a philosophical questioning of the ways of defining the human. At the end, considering determined characteristics of the production of primary health care, it explores how these new senses could contribute not only on the humanization of services, but how the services can contribute to our own humanization. | 2005 |
| | | Ayres, José R. | Hermenêutica e humanização das práticas de saúde read moreAbstract: Humanization is a key concept in recent proposals for the reconstruction of health practices toward a more comprehensive, effective and accessible care in Brazil. Although much effort has already been made to discuss and rebuild technologies and services planning, there is a comparatively scarce work upon theoretical and philosophical bases for these changes. This reflexive essay aims to explore the potential of Hermeneutics to respond to this essential task, if we are to a truly radical review of health practices meaning and organization. Contemporary hermeneutics is then revisited with regard to some of the ethical and epistemological challenges related to health practices humanization goals. | 2005 |
| | | Vaitsman, Jeni | Satisfação e responsividade: formas de medir a qualidade e a humanização da assistência à saúde read moreAbstract: The paper discusses the concepts of "user's satisfaction", "responsiveness", "humanization" and patient's rights, focusing on their convergences and differences, as well as their reliability when used in the evaluation of health services and systems. Satisfaction and responsiveness are viewed as operational concepts, integrating user?s views, while humanization and patients?s rights concern to normative principles which serve as grounds for policies and programs. While satisfaction studies put a light on the patient?s role in health services and systems, the concept of responsiveness strengthened its position, giving him the status of an individual and citizen, that is, a subject of universal rights. This conceptual and methodological framework is viewed as part of a paradigm of rights - individual, social and political -, which is used also in the area of evaluation of quality and health care. | 2005 |
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