| |  | Mack, R. | Knowledge portals and the emerging digital knowledge workplace read moreAbstract: A fundamental aspect of knowledge management is capturing knowledge and
expertise created by knowledge workers as they go about their work and making
it available to a larger community of colleagues. Technology can support these
goals, and knowledge portals have emerged as a key tool for supporting
knowledge work. Knowledge portals are single-point-access software systems
intended to provide easy and timely access to information and to support
communities of knowledge workers who share common goals. In this paper we
discuss knowledge portal applications we have developed in collaboration with
IBM Global Services, mainly for internal use by Global Services practitioners.
We describe the role knowledge portals play in supporting knowledge work tasks
and the component technologies embedded in portals, such as the gathering of
distributed document information, indexing and text search, and categorization;
and we discuss new functionality for future inclusion in knowledge portals. We
share our experience deploying and maintaining portals. Finally, we describe
how we view the future of knowledge portals in an expanding knowledge workplace
that supports mobility, collaboration, and increasingly automated project
workflow.
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